Asia Press Agency

Tag: IRCTC

  • Cockroach Found in Meal Raises Concerns Over Hygiene

    Cockroach Found in Meal Raises Concerns Over Hygiene

    The reputation of the food services provided by the Indian Railways, particularly in its high-speed Vande Bharat Express trains, has been called into question following a disturbing incident. A passenger traveling from Rani Kamlapati to Jabalpur Junction on the Rewa Vande Bharat Express train was shocked to find a dead cockroach in his meal.

     

    The incident came to light when the passenger shared his ordeal on social media, expressing his dismay at the discovery of the insect in his food. Vande Bharat Express trains are renowned for their luxurious services, top-notch safety standards, and high speed, making such an incident particularly alarming.

     

    In response to the viral post, IRCTC issued an apology to the passenger for the inconvenience caused. They assured the passenger that the matter was being taken seriously, and a hefty penalty had been imposed on the concerned service provider. Additionally, monitoring measures at the source of food preparation were strengthened to prevent similar occurrences in the future.

     

    The passenger, Dr. Shubhendu Keshari, shared images of the non-vegetarian meal containing the dead cockroach, along with a photo of the complaint form he filled out at Jabalpur station to report the unhygienic condition of the food. This incident adds to a series of previous reports of unhygienic food served by IRCTC caterers, raising concerns among passengers about the quality and safety of onboard meals.

     

     

    Last year, another Vande Bharat Express passenger encountered a similar issue when they discovered a cockroach in the chapatti served with their meal. Such incidents not only pose health risks but also tarnish the reputation of IRCTC’s food services, making it challenging for them to regain passengers’ trust and confidence.

     

    The discovery of a dead cockroach in a meal aboard the Vande Bharat Express underscores the importance of maintaining stringent hygiene standards in food preparation and handling. It serves as a wake-up call for Indian Railways and IRCTC to prioritize food safety measures and ensure that passengers are served meals of the highest quality and hygiene standards during their journeys.

  • Vande Bharat Express Food Quality Concerns

    Vande Bharat Express Food Quality Concerns

    Despite claims of improved food quality on Indian Railways trains, incidents of finding insects in meals provided by the Indian Railway Catering and Tourism Corporation (IRCTC) continue to persist, raising concerns about the hygiene standards in railway kitchens and pantry cars. A recent incident on the ultra-luxurious Vande Bharat Express train has drawn attention to the issue, as a passenger was shocked to discover a cockroach embedded in the chapati served as part of the meal.

     

    The passenger, who was traveling from Bhopal to Gwalior, immediately took to social media to share images of the ‘insect-infested’ roti, triggering widespread displeasure among fellow travelers. The pictures clearly showcased the unhygienic conditions in which the meals were prepared and served on the train, raising questions about the quality control measures in place.

     

     

    In response to the passenger’s tweet, the official Twitter handle of IRCTC promptly asked for the passenger’s PNR number and expressed regret over the unpleasant experience. They assured the passenger that appropriate action would be taken to prevent such incidents in the future. While this indicates a willingness on the part of IRCTC to address customer complaints, it also highlights the seriousness of the issue.

     

    Regrettably, this is not the first time such incidents have come to light. Insects found in IRCTC meals have been reported on various trains before, casting doubt on the effectiveness of the measures taken to improve food quality. The incident on the prestigious Vande Bharat Express is particularly concerning as this train is known for its top-notch amenities and services, and such occurrences tarnish its reputation.

     

    In another incident, a man traveling with his wife and eight-year-old son faced an ordeal at Rani Kamlapati Station in Bhopal when he had to use the Vande Bharat Express toilet in an emergency. However, he found himself trapped inside the locked toilet, prompting him to seek help from the police and ticket collectors. Unfortunately, the situation did not end favorably for him, as he was fined ₹1,020 for boarding the train without a ticket. This incident raises questions about the accessibility and maintenance of facilities on trains, especially in emergency situations.

     

    Both incidents underscore the pressing need for the Indian Railways to prioritize and improve hygiene standards, food quality, and toilet facilities on trains. Passengers have a right to expect safe and hygienic travel experiences, and the authorities must take decisive action to address these issues and ensure that such incidents do not recur in the future.